Hello, how can I help you?
Go to the Contact page of our website.
Please describe your problem and attach your invoice in PDF format and/or your order number, as well as a single photo clearly showing all the defective items. Our customer service team will respond within 48 hours and propose a solution to your problem.
Once your order has been dispatched, you will receive a confirmation email containing the tracking number(s) that will enable you to follow the progress of your parcel(s).
Your order will be dispatched within 24 to 48 hours.
Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking number.
Find out more on the Free and express delivery page.
We invite you to check your e-mail (including your junk mail) for this information, which will enable you to track your parcel.
You can also find all the tracking information on our website or on the retailer's website in My account > My orders.
Once your order has been validated, it is immediately transmitted to our logistics team for preparation, making any modification or cancellation impossible. The shipping label is created at this stage, and the order is sent to the Colissimo sorting center.
Find out more on the Free and Express Delivery page.
For cancellations: You have 30 days from receipt of your order to return the items. Returned products must be new, unused and in their original packaging. These conditions are necessary to receive a refund.
For a modification: If you wish to modify the content of your order, you may return unsuitable items within 30 days of receipt. Products must be new, unused and carefully repackaged in their original packaging for a refund.
Find out more on the Satisfied or your money back page.
You have 30 days to return your order if it does not suit you. Shipping costs remain your responsibility, in accordance with our General Terms and Conditions of Sale.
Find out more on the Satisfied or your money back page.
We accept payment by credit/debit card (Visa, Mastercard, American Express, bank cards) as well as via PayPal, Apple Pay (from an Apple terminal) and Shop Pay. Payments by check or bank transfer are not accepted.
For all purchases over €50, you also have the option of paying in 2, 3 or 4 instalments free of charge with Alma. When you confirm your order, our partner Alma will offer you the option of paying in instalments. If you wish to subscribe to this service, your contact details will be sent to Alma, who, subject to acceptance of your application, will provide you with a payment schedule summarizing the amount of the various monthly instalments.
Payment is secure and data is encrypted, so we have no access to it. We ensure the confidentiality and security of data transmitted to our website and do not store personal data other than that provided for customer account log-in.
Once your order has been validated, you will receive a confirmation email containing the order number and the Colissimo tracking number. If you would like your invoice in PDF format, please go to our contact page and provide us with the details of your order. We will then send you the invoice directly by email within 24 to 48 hours.
If you have not received your parcel within 15 days, please inform us via our contact page. We will open an inquiry with Colissimo to locate your order. This process takes an additional 15 days on average.
Rest assured, if the parcel is declared lost or cannot be delivered, we will offer you a suitable solution, either a return or a refund, depending on the situation.
Please contact our customer service department via our contact page.
Once the return has been validated by our team, please follow the steps below.
1. The product must be new, unused and in its original, carefully reconditioned packaging.
2. Include your name, order number, invoice or order summary in the package.
3. Send your parcel to the following address
ESALAD
Björn Customer Service
8 Rue Anatole France
Cachan, 94230
France
4. Provide the tracking number for your return package.
Upon receipt and inspection of your package, a full refund of the amount of your order (including delivery charges) will be made and will be visible on your bank account within 7 to 14 days (depending on the processing times of your bank).
Delivery costs depend on the delivery zone, the type of delivery (standard or express) and the value of your order.
Find all the information on the Free and express delivery page.
Yes, customers from all over the world can order from us...
Here are the delivery charges for the various countries (excluding France):
Zones are defined as follows:
Find out more on the Free and express delivery page.
Once the order has been validated, it is prepared and dispatched by our logistics team within 24 to 48 hours.
In general, orders can be dispatched the same day if placed before 12 noon (excluding weekends and public holidays). In busy periods, order preparation may take longer.
Allow 48 to 72 hours on average for courier transport. All in all, your order will be delivered to you in 3 to 5 days on average with the standard delivery option.
For urgent orders, you can select the express delivery option, so that your order is given priority and delivered more quickly.
You will be notified by e-mail as soon as your order is dispatched, and you will receive your order tracking number to keep you informed of the progress of your parcel(s).
Find out more on the Free and Express Delivery page.
Yes, it is possible to select this type of delivery when you fill in your address information for an order.
By choosing express delivery, your order is prioritized and dispatched as quickly as possible. Delivery time is 1 to 2 working days.
Find out more on the Express delivery page.
If the product you are looking for is temporarily out of stock, you can click on the “Notify me when available” button on the product page.
You'll be the first to know, and will receive an e-mail notification as soon as the item is available again.
Yes, it is possible to buy a part individually, even if it is not available in the online store.
To do so, please contact us via the Contact page.
You can send us the following information directly:
Address (street and no.)
Zip code
City
Country
Telephone number
E-mail address
Our customer service team can then create an order manually in our internal tools and send you a PayPal payment link to pay for your order (a credit card is all you need, no account required).
Once your payment has been validated, our team will carefully prepare your parcel within 24 to 48 hours.
The story begins in our Paris studio, where our products are imagined and designed.
The tableware is manufactured in our partner factories in the fairytale province of Hunan, in south-eastern China, renowned for the quality of the clay found there, as well as the ancestral know-how surrounding ceramics such as stoneware and porcelain.
Find out more on the Materials and Manufacturing page.
Björn products are crafted using carefully selected materials that blend authenticity and durability to add style to your table.
Our ceramic products, such as stoneware and porcelain, combine tradition and modernity. Stoneware brings a raw, natural touch, perfect for a return to basics, while porcelain is fine and elegant, ideal for decorative and colorful collections.
In Björn’s eyes, excellence goes far beyond product quality. All our products are manufactured with the utmost care, comply with European hygiene standards and are food-safe.
Find out more on the Materials and Manufacturing page.
Most of our products are oven, microwave and dishwasher safe, but not all are.
To check, go to the relevant product page and consult the orange tab where all practical information is given.
You can also consult the leaflet on the General Product Safety Regulations.
All our products come with a 2-year legal conformity guarantee.
The legal warranty of conformity is a protection offered to consumers in the European Union, which obliges the seller to deliver goods that conform to the sales contract. It is governed by Articles L.217-3 et seq. of the French Consumer Code.
Its purpose is to protect consumers against goods that do not conform to the description given by the seller, or that present defects that prevent their normal use.
A good is considered to be in conformity if it:
If the defect is due to misuse by the consumer, the warranty does not apply. Breakage of a piece of crockery during use is therefore not covered by the warranty.
In the event of non-conformity, the purchaser may request:
No, we don't have any physical Björn boutiques. All purchases are made via our online store.
However, you can find Björn products at partner retailers, online or in boutiques, on selected marketplaces and in many hotels and restaurants.
We work mainly on a gifting basis with our influencers.
If this suits you, please send us your media kit and any other information you feel would be useful to presse@bjorn.shop or via the Contact page of our website.
Our marketing team will take the time to review your request and get back to you as soon as possible. We respond to all requests.
Yes, this is possible.
Are you looking for the perfect gift for a tableware lover, a design enthusiast or someone who simply enjoys entertaining? The Björn gift card is an invitation to discover a world where design, quality and sharing meet.
Give your loved ones the chance to select their favorite pieces from a wide choice of tableware, cutlery, knives and table accessories without taking the risk of making a mistake. You can add a personalized message for a special touch that will make all the difference.
How does it work?
1. Choose the amount: Available in several values, there's something for every budget.
2. Add your message: add a few words to accompany your gift.
3. Send your gift card: It can be emailed or printed for hand delivery.
Order today and give the gift of a unique tableware experience!
Go to the Gift Card page and let us guide you.
For all inquiries, please contact us via the Contact page of our website. A member of our premium customer service team will receive your request and get back to you within 24 to 48 hours.
The relationship with our customers is at the heart of our concerns, which is why the same customer advisor will follow you until your problem has been resolved.
For fast and efficient processing of your order, please enclose your invoice in PDF format and a single photo of all the items concerned. For all other inquiries, our team will be happy to assist you throughout your experience with Björn.
Find out more on our Premium Customer Service page.
Yes, for more information on our business prices and to discuss the options available, please contact us via the Contact page of our website, explaining your request. Our customer service and sales teams will contact you within 24 to 48 hours to assist you.
You can subscribe to our newsletter at the bottom of our website, on the right-hand side, or by clicking here: https://www.bjorn.shop/#newsletter
All you have to do is enter your e-mail address in the field provided, and we'll keep you up to date with the latest news and promotional offers.
